Privacy Policy
Thank you for choosing Sun Spring Travel Agency L.L.C in Oman for your travel arrangements and for using our online services through https://sunspring.om. We are committed to protecting your privacy and safeguarding the personal information you share with us when booking flights, requesting travel services, contacting our support team, subscribing to updates, or using our website.
As a travel agency based in Muscat, Sultanate of Oman, we understand that trust, security, and transparency are essential when handling passenger information, travel documents, online bookings, and payment-related data. This Privacy Policy explains what information we collect, how we collect it, how we use it, and the circumstances in which it may be shared.
Types of Information We Collect
The personal information collected by Sun Spring Travel Agency L.L.C depends on how you use our website and services. This information may include:
• Full name as shown on your passport or official travel document
• Date of birth, nationality, and passenger details
• Phone number and email address
• Passport number, passport expiry date, and other travel document details where required
• Booking details, including flight route, travel dates, number of passengers, ticket information, and service preferences
• Account registration details, if you create a profile on our website
• Payment and billing information related to your booking or service request
• Messages, inquiries, or information submitted through the Contact Us form
• Newsletter subscription details and communication preferences
• Technical information such as IP address, device type, browser type, operating system, and website usage data, where applicable
We may also keep records related to customer support requests, booking changes, cancellations, refunds, travel service inquiries, and other transactions connected to our services.
How We Collect Information
Your personal information may be collected in the following ways:
• When you create an account or log in to your profile
• When you search for, reserve, or purchase a flight ticket or travel-related service
• When you submit passenger details for a booking
• When you request support, booking changes, cancellations, refunds, or other customer service assistance
• When you use online services available through our website
• When you subscribe to our newsletter or promotional updates
• When you contact us through the Contact Us form or other official communication channels
• When a third party, such as a family member, company representative, or travel coordinator, provides your information on your behalf
By submitting information to us, you confirm that the information provided is accurate and that you have the authority to provide it, especially when submitting details for other passengers.
How We Use Your Information
Sun Spring Travel Agency L.L.C may use your personal information for the following purposes:
• Processing flight bookings and travel-related service requests
• Issuing tickets and sending booking confirmations
• Managing payments, refunds, cancellations, and booking modifications
• Providing customer support and responding to inquiries
• Notifying you about changes to your booking, flight schedule, or requested service
• Sending tickets, travel documents, invoices, or booking download links
• Managing your account and improving your user experience
• Sending service updates, travel news, promotional offers, and newsletters where permitted
• Conducting surveys or requesting feedback about your travel experience
• Improving our website, services, security, and customer support processes
• Preventing fraud, unauthorized transactions, misuse of services, or security incidents
• Complying with legal, regulatory, aviation, immigration, customs, security, or law enforcement requirements
Legal Basis and Consent
Where required under applicable laws in the Sultanate of Oman, we will process your personal information based on your consent or another lawful basis permitted by relevant regulations.
By using our website, submitting your information, or requesting our services, you agree to the collection and use of your personal information as described in this Privacy Policy.
You may withdraw your consent where legally applicable; however, withdrawing consent may affect our ability to provide certain services, complete bookings, issue tickets, or process travel-related requests.
Sharing Your Information
Your personal information may be shared with trusted third parties only when necessary to provide our services, complete your booking, or comply with legal obligations. These parties may include:
• Airlines and travel service providers
• Hotels, tour operators, or other travel partners, where relevant to your booking
• Payment processors and financial institutions
• Technology, hosting, and website service providers
• Customer support, email, SMS, and communication service providers
• Airport, aviation, immigration, customs, or security authorities where required
• Government, regulatory, judicial, or law enforcement authorities in Oman or in any jurisdiction connected to your travel route
We do not sell your personal information to third parties.
International Data Transfers
Because travel services often involve airlines, airports, immigration authorities, and service providers in different countries, your personal information may be transferred outside the Sultanate of Oman when necessary to complete your booking or provide the requested travel service.
When such transfers are required, we take reasonable steps to ensure that your personal information is handled securely and in accordance with applicable legal requirements.
Marketing Communications
If you subscribe to our newsletter or agree to receive promotional communications, we may send you updates about flight news, travel services, special offers, and other travel-related promotions.
You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us through the official channels available on our website.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve browsing experience, remember user preferences, analyze website performance, enhance security, and support online services.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of the website.
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or unlawful processing.
Although we work to protect your data, no online platform or electronic transmission method can be guaranteed to be completely secure. Users are also responsible for keeping their account login details confidential and avoiding unauthorized access to their accounts.
Data Retention
We retain personal information only for as long as necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
When personal information is no longer required, we will take appropriate steps to delete, anonymize, or securely store it in accordance with applicable legal and operational requirements.
Your Rights
Subject to applicable laws and regulations in the Sultanate of Oman, you may have the right to:
• Request access to your personal information
• Request correction or updating of inaccurate personal information
• Request deletion of your personal information where legally applicable
• Withdraw consent to certain types of processing
• Request a copy of your processed personal information
• Object to certain uses of your personal information, where applicable
• Opt out of marketing communications
• Request information about how your personal information is used or shared
To exercise these rights, you may contact us through the official communication channels available on our website.
Children’s Personal Information
Our services are not directed specifically at children. However, children’s personal information may be collected when necessary for family travel bookings, ticket issuance, or other travel-related services.
In such cases, the information must be provided by a parent, legal guardian, or authorized person.
Editing or Updating Your Information
You may update certain personal information stored in your profile by logging into your account on https://sunspring.om.
If you need assistance updating, correcting, or reviewing your information, you may contact us through the Contact Us page on our website.
Legal Disclosure
In certain circumstances, we may be required to disclose your personal information to airlines, airport authorities, immigration departments, customs authorities, security authorities, courts, regulators, or law enforcement agencies in Oman or in any other relevant jurisdiction.
Such disclosure will only be made when required by applicable law, regulation, legal process, travel requirement, or official authority request.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Sun Spring Travel Agency L.L.C through the official Contact Us page on our website:
https://sunspring.om/en
Updates to This Privacy Policy
Sun Spring Travel Agency L.L.C may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or business practices.
Any updated version will be published on our website, and the revised policy will apply from the date of publication.
Last updated: 28 June 2026