Terms & Conditions

Welcome to Sun Spring Travel Agency L.L.C. These Terms and Conditions apply to all users, customers, and visitors who use our website, request travel services, or make bookings through Sun Spring Travel Agency in Muscat, Sultanate of Oman.
By using our website or confirming a booking with us, you agree to read, understand, and accept the following Terms and Conditions.

1. Scope of Service

Sun Spring Travel Agency L.L.C provides travel-related services, including flight booking assistance, travel planning, destination support, tourism services, and other travel arrangements.
We may act as an agent or intermediary between customers and third-party service providers such as airlines, hotels, tour operators, transport companies, visa service providers, insurance providers, and other travel suppliers.
All bookings are subject to the terms, conditions, availability, fare rules, policies, and restrictions of the relevant airline or travel service provider.

2. Booking Information

Customers are responsible for providing accurate and complete information at the time of booking. This includes full passenger names exactly as shown on the passport, date of birth, nationality, passport details, contact information, travel dates, and any other required details.
Sun Spring Travel Agency L.L.C shall not be responsible for any issues, penalties, reissue charges, denied boarding, cancellation, or additional costs resulting from incorrect, incomplete, or mismatched information provided by the customer.

3. Prices, Payments, and Confirmation

All prices, fares, taxes, service charges, and fees are subject to availability and may change until full payment is received and the booking is confirmed.
A booking is considered confirmed only after payment has been completed and a confirmation, ticket, voucher, or travel document has been issued.
Additional taxes, airport charges, supplier fees, government charges, currency conversion differences, or service fees may apply depending on the type of booking and destination.
Where applicable, electronic confirmations, invoices, receipts, and travel documents may be issued through the website, email, or other approved electronic communication channels.

4. Flight Tickets

Flight tickets are issued according to the fare rules and conditions of the selected airline. Customers must carefully review the ticket details, including passenger name, flight route, travel dates, baggage allowance, cancellation rules, change rules, and refund conditions.
Some tickets may be non-refundable, non-changeable, or subject to airline penalties and fare differences. Sun Spring Travel Agency L.L.C follows the applicable airline rules when processing ticket changes, cancellations, or refunds.

5. Changes and Cancellations

Any request to change or cancel a booking must be submitted to Sun Spring Travel Agency L.L.C as early as possible.
Changes and cancellations are subject to the rules of the airline or service provider, availability, fare conditions, cancellation penalties, administrative fees, and any applicable price differences.
Sun Spring Travel Agency L.L.C does not guarantee that changes or cancellations will be accepted by the airline or supplier. If a change is approved, the customer is responsible for paying all related charges before the change is completed.

6. Refunds

Refund eligibility depends on the fare rules, supplier conditions, service type, and payment method. Refunds, where applicable, will be processed only after confirmation from the relevant airline or supplier.
Refund processing times may vary depending on the airline, supplier, bank, payment gateway, and the nature of the booking. Service fees, administrative charges, cancellation penalties, payment charges, or non-refundable supplier fees may be deducted from the refundable amount.
Sun Spring Travel Agency L.L.C is not responsible for delays caused by airlines, suppliers, banks, or payment processors.

7. Passport, Visa, and Entry Requirements

Customers are responsible for ensuring that they hold a valid passport, visa, entry permit, transit visa, health certificate, vaccination document, or any other travel document required by the destination country, transit country, airline, airport authority, or government authority.
Travel requirements may change at any time. Customers must check the latest passport, visa, immigration, health, and entry regulations before travel.
Sun Spring Travel Agency L.L.C may provide general travel information, but the final responsibility for meeting all travel requirements remains with the customer.
Sun Spring Travel Agency L.L.C shall not be responsible if a customer is denied boarding, refused entry, delayed, fined, deported, or unable to travel due to incomplete, invalid, expired, or incorrect travel documents.

8. Travel Services and Third-Party Suppliers

For services such as hotel bookings, transfers, tours, travel packages, visa assistance, insurance, or other tourism services, the terms and conditions of the relevant supplier will apply.
These may include cancellation deadlines, amendment charges, check-in rules, refund restrictions, no-show policies, and service limitations.
Sun Spring Travel Agency L.L.C will assist customers in communicating with suppliers where possible, but we are not responsible for supplier delays, refusals, cancellations, quality issues, schedule changes, or operational decisions beyond our control.

9. Schedule Changes and Force Majeure

Flight schedules, routes, airports, aircraft, hotel availability, tour programs, and travel services may change due to operational reasons, weather conditions, government decisions, security issues, strikes, technical issues, natural disasters, public health events, or other circumstances beyond our control.
Sun Spring Travel Agency L.L.C is not liable for losses, delays, missed connections, additional expenses, or inconvenience caused by such events.
Where possible, we will assist customers in finding available alternatives according to airline or supplier policies.

10. Customer Responsibilities

Customers must arrive at the airport on time, carry valid travel documents, follow airline and airport instructions, comply with destination regulations, and respect all applicable laws.
Customers are also responsible for reviewing all booking details before confirming payment.
Failure to comply with travel rules, check-in deadlines, immigration requirements, baggage regulations, or supplier policies may result in cancellation, denied boarding, additional charges, or loss of booking value.

11. Special Requests

Special requests such as seat selection, meals, wheelchair assistance, infant services, hotel preferences, room type, early check-in, late check-out, or other arrangements are subject to availability and supplier approval.
Sun Spring Travel Agency L.L.C will forward such requests where possible, but cannot guarantee confirmation unless the supplier confirms the request in writing.

12. Website Use

Users agree to use the Sun Spring Travel Agency L.L.C website only for lawful purposes.
Users must not misuse the website, submit false information, attempt unauthorized access, disrupt website operations, or use the website in any way that may harm the company, other users, or third parties.
We reserve the right to update, modify, suspend, or remove any part of the website or its content without prior notice.

13. Personal Data

By using our services, customers agree that their personal information may be collected and used for booking, payment, customer support, travel documentation, communication with suppliers, and compliance with legal or regulatory requirements.
Customer information may be shared with airlines, hotels, travel suppliers, payment processors, government authorities, or other relevant parties where necessary to complete the requested travel services.
Sun Spring Travel Agency L.L.C is committed to handling personal data in accordance with the applicable laws and regulations of the Sultanate of Oman.

14. Limitation of Liability

Sun Spring Travel Agency L.L.C provides travel services in good faith and acts according to the information available at the time of booking.
We are not responsible for losses, damages, delays, cancellations, denied boarding, missed flights, visa refusal, supplier failure, government restrictions, or events beyond our reasonable control.
Nothing in these Terms and Conditions limits any rights that customers may have under applicable consumer protection laws in the Sultanate of Oman.

15. Complaints and Customer Support

If customers experience any issue with a booking or travel service, they should contact Sun Spring Travel Agency L.L.C as soon as possible and provide all relevant booking details, documents, receipts, and evidence.
We will review the request and assist in resolving the matter where possible, including communication with the relevant airline or supplier.
The resolution of complaints related to third-party services may depend on the supplier’s own policies and response time.
Customers may also have the right to refer unresolved consumer-related matters to the competent consumer protection authorities in the Sultanate of Oman, in accordance with applicable laws and procedures.

16. Governing Law

These Terms and Conditions shall be governed by the applicable laws and regulations of the Sultanate of Oman.
Any dispute arising in connection with these Terms and Conditions shall be subject to the competent authorities and courts of Muscat, Sultanate of Oman, unless otherwise required by applicable law.

17. Updates to These Terms

Sun Spring Travel Agency L.L.C may update these Terms and Conditions from time to time.
The updated version will be published on our website and will apply from the date of publication.

18. Contact Information

Sun Spring Travel Agency L.L.C
Second Floor, Tower 5 Panorama Mall, Muscat, PC. 133, P.O Box 1886, Sultanate of Oman
Email: [email protected]