Club FAQs

RedMiles is the official name of the flysepehran Customer Club. Whenever you come across this name on the flysepehran website, banners, packages, advertising campaigns, airports, airplanes, etc., it refers to the flysepehran Customer Club.

You can join the flysepehran Customer Club after the age of 18.

To join the RedMiles Club, visit https://flysepehran.com. Go to the "Login/Register" section and register for the Customer Club. After registration, you will be in the RED tier, and your membership will be activated upon completing your first flight.

RedMiles has no physical membership card. Your membership will be activated after your first flight, and you can view all related information and activities in your account.

Upon registration, you will be at the RED membership tier. Your membership will be activated immediately after your first flight.

The club offers four membership tiers based on the level of services: RED, RED PRO, SENATOR, and GOLD.

Currently, you can use your active miles to purchase award tickets and free seat selection service for the same ticket.

Yes, depending on your membership tier, you can change your ticket date between 1 to 10 times. For detailed information on the allowable number of ticket rescheduling, please visit your account.

Depending on your membership tier, you can enjoy a specified amount of free excess baggage. For details on your free excess baggage allowance, visit your account.

The number of free ticket refunds depends on your membership tier. For more information on free cancellation options, visit the membership tiers page.

The "No Show" ticket refund is available for RED PRO, SENATOR, and GOLD members in miles and will not be paid as money.

Yes, to check the validity period of your earned miles, visit your account dashboard.

The more flights you take, and the more distances you travel with flysepehran, the more miles you will earn. If you would like to upgrade your membership tier, please review the terms and conditions of the RedMiles Club.

Yes, in some membership tiers, you can purchase missing miles to renew your membership. For more information, read the RedMiles terms and conditions.

You can purchase between 1,000 and 50,000 miles for yourself or other members.

Yes, you can transfer your miles to other members for award ticket purchasing, membership upgrading, or membership renewals. For more details, visit RedMiles terms and conditions.

Yes, you can convert your earned miles into Status Miles by paying a fee.
 

Yes, if you have not earned enough miles to renew your membership, you can buy the needed miles. Go to terms and conditions.

You can invite up to 5 friends to join RedMiles via your account panel. By inviting your friends, you will receive up to 2,500 bonus miles.

All flights you did with Sepehran during the last year before joining RedMiles will be added to your panel and all the miles will be calculated.

After joining the RedMiles, you will be at the RED tier. Upon completing your first flight, you can change your ticket date once for free. Additionally, in this membership tier, you will receive 2,000 Status Miles as a birthday gift.

No, in the RED membership tier, the renewal is not required. You will remain in this tier until you earn enough miles to upgrade to the RED PRO tier.

You can upgrade to the RED PRO tier after earning 25,000 Status Miles.

If you are a No-Show passenger, your ticket refund will be paid in miles. The number of refunds allowed depends on your membership tier, from one to several times.

To upgrade from the Red Pro to Senator Membership tier, you have need to earn 40,000 Status Miles.

If you don’t earn the required miles for an upgrade within the specified time frame, your membership will be downgraded to the previous tier.

If you are a Senator or Gold member, you will access a private telephone helpline to assist you with boarding pass, excess baggage, seat selection, and more services.

To upgrade from a Senator member to a Gold member, you need to accumulate 80,000 Status Miles.

The validity period of miles in the Red, RedPro, Senator, and Gold tiers is three years. Additionally, the validity period of Status Miles in the RedPro, Senator, and Gold tiers is two years. To check the expiration date of your miles, visit your personal Club account.

To view the details of your activities, go to the "Miles Management" section in your personal account panel.

Yes, you can use your points to redeem reward tickets for domestic flights with flysepehran.
 

Yes, if you are a RedPro, Senator, or Gold member, you can purchase the required missing miles to upgrade your membership.

Yes, the RedMiles Club allows you to transfer your purchased miles to any other club member.

Yes, you can reactivate the expired miles within the last year for an additional three years and use them to upgrade your membership tier.

Yes, you can purchase missing miles to renew your membership tier. The miles purchasing must be in the second year of the membership and before the membership validity expires. Please remember that the cost of purchasing miles is non-refundable.

You can cancel your membership by submitting a written request or via your RedMiles personal panel.

The RedMiles Club may cancel your membership at any time with a two-week notice and is not obligated to provide any further explanation.
 

To learn about the club's rules, read the "RedMiles Club Terms and Conditions". You can also search for your question in the "RedMiles Club FAQs" section.